Best for label photos, corrections and supplier documents. Checked in arrival order.
Medan Petisah
Mon–Fri 09:00–18:00
Reach the editorial team
Contact AlamSehat in Medan
Questions about natural supplements for men, vitamins and minerals for men, or a listing you read here — send them to us and we will take them one by one.
Direct lines
How to reach us
Our office sits on Jl. Gatot Subroto in Medan Petisah. Email is the better route for anything with a photo attached, such as a pack label. The phone suits quick questions during working hours, Monday to Friday, 09:00–18:00. If you write about a product, include the name exactly as printed on the pack so we can find the right page.
Phone
+62 61 4526 2806
Fastest for short questions about a category, a listing, or where to find something on the site.
Office
Jl. Gatot Subroto No. 287, Medan Petisah, Medan, 20112
Visits by prior arrangement, so someone is free to walk you through the material we hold.
Before you write
What we can help with — and what we pass on
We answer
-
Questions about the ingredients and formats described on the site, including how a capsule, powder or softgel is meant to be used day to day.
-
How a listing was reviewed, what we looked at, and where a category such as energy and endurance supplements is explained in more detail.
-
Corrections when a label has changed since we last wrote about a product, and pointers to the page that needs updating.
We pass on
-
We do not give personal health advice or interpret symptoms. We cannot say whether a product suits your own situation, especially if you take prescription medicine or manage a diagnosed condition. Those questions belong with a doctor or pharmacist who knows your history, and we will point you there rather than guess.
-
Delivery, payment and returns are handled by the seller. The order confirmation you received is the fastest place to start, because it already carries the reference they need.
Find the office
Jl. Gatot Subroto No. 287, Medan
Medan Petisah, Medan, 20112. If you plan to stop by, message first at [email protected] so we can set a time and have the right pages open.
- Working hours
- Mon–Fri, 09:00–18:00
- Phone
- +62 61 4526 2806
Write to us
Send a question about a listing or a label
Tell us which page you were reading and what looked wrong or unclear. If the message is about a product, name it exactly as printed on the pack. Pictures help most with label corrections.
Messages are answered in English or Indonesian, whichever you prefer. We do not use automated replies to close a question, so a real person reads every message before it is filed.
-
We usually reply within a few working days. Busy periods can stretch that, and we would rather be slower than vague.
-
No reply within a week? Resend with the original subject line so it is easy to find in the pile.
-
We only use what you send to answer you. Details of how that works sit in our Privacy Policy.
Corrections and listings
Reporting a correction, and listing enquiries
Reporting a correction
If a page does not match the pack you have, send the product name, the batch number if it is visible, and a clear photo of the label. Tell us which page you were reading. We check corrections against the supplier's current documentation and update the page once the difference is confirmed. Corrections from readers are one of the fastest ways this site improves.
Readers who write about healthy lifestyle products tend to spot ingredient lists that changed quietly — a serving size, a format, a storage line. Those are the corrections we act on first.
What to include
Product name
Batch number
Label photo
Page you read
Supplier and listing enquiries
Suppliers who want a product considered should send the label, the ingredient list with amounts per serving, and storage and expiry details. The document we work from lists everything we review, so it is worth reading before you write. Incomplete submissions are held rather than rejected, and we will tell you exactly what is missing so nothing gets lost in the pile.
Common questions
Before you send a message
Short answers to the things readers ask most often. If yours is not here, the form above reaches a person directly.
Can you tell me whether a supplement is right for me?
No. We describe ingredients, formats and how a product is labeled, but we cannot judge suitability for one person's situation. If you take prescription medicine or manage a diagnosed condition, ask a doctor or pharmacist who knows your history. We will say so plainly rather than guess, and point you to the section that explains the ingredient.
My question is about an order, payment or delivery. Where do I go?
Those sit with the seller, not with us. Your order confirmation is the fastest place to start because it already carries the reference they need, and it will list the contact route for that seller. We can still help if a listing on this site described something differently from what arrived.
How long does a reply usually take?
Usually within a few working days. Busy periods push that out, and a correction with a photo attached often takes a little longer because we check it against the supplier's current documentation first. If a week passes with no reply, resend the message with its original subject line so we can find the thread again.
Can I write in Indonesian?
Yes. Messages are answered in English or Indonesian, whichever you prefer, and the reply comes back in the language you wrote in unless you ask for the other. Product names, ingredient lists and label wording stay as they appear on the pack, in whichever language the pack uses.
I want a product considered for the site. What should I prepare?
Send the label, the ingredient list with amounts per serving, and storage and expiry details. The document on our How We Select Products page lists everything we review, so read it first — it saves a round of messages. Incomplete submissions are held, not rejected, and we will tell you what is missing.
Do you keep the details I send?
We use what you send to answer you and, for corrections, to check a page against the supplier's documentation. Nothing goes to a mailing list and there is no automated follow-up sequence. The Privacy Policy sets out how messages, photos and records are handled, and how to ask for them to be removed.
Still reading?
Start where the questions usually begin
Most messages we get are about a listing, a category, or a pack that changed. Those pages carry the detail, so a quick read often answers the question before you write.
- [email protected]
- Phone
- +62 61 4526 2806
- Office
- Jl. Gatot Subroto No. 287, Medan Petisah, Medan, 20112